Ordering, Installation

Frequently Asked Questions

A: To place an order, visit our online store at http://store.statcrew.com

*For assistance with the online store, or to request invoice for check order, please call the office

Stat Crew Software Inc.
8721 Colerain Avenue
Box 531520
Cincinnati OH 45253
Phone: 513-771-4192 or 513-771-4195
Email: information@statcrew.com

A: Pre-payment is required, either check or credit card (we cannot release software from a school purchase order). We accept Visa, Mastercard, and American Express. Note, due to PCI compliance requirements, we cannot take credit card information by phone, email, fax, and note, there are no refunds on software orders.

A: Yes, software is available for download, as we no longer ship CD's automatically. If paying with credit card, software will be available for download from the store site as soon as the order is paid. If paying with check, we will make link available at cloud site (college customer). Non-college customer will receive CD. (ship charges will apply).

A: The legacy software includes high school venue settings, the next gen edition does not. The pricing is the same whether using high school or college settings.

A: We do not have demonstrations or 30-day trial versions of our products.  We do offer a tutorial video series. Check Stat Crew's YouTube Channel for more information.

A: Next generation scoring software activation runs July-July, and requires renewal each year. Legacy software does not require upgrade purchase each year, unless XML for live stats is required for live stats, monitors, etc. Legacy XML activation, like the next gen activation, runs July-July.

A: A new version of each product is available every year approximately July 15. These are referred to as "upgrades", and can be purchased for $165 each if you have the previous version. Updates are also released throughout the year, which include minor changes (no charge for updates).
Updates are available for download at http://www.statcrew.com/download. (you will need your current serial number to access the update)
To purchase an upgrade, click on PRICES/HOW TO ORDER or contact us directly.

A: No. Installing an update will NOT erase your current games and rosters, with one exception: if you are using the SAMPLES directory for your games and rosters, then you must backup those files prior to installing the upgrade, and then restore them afterwards.

A: The serial number is located on the receipt included with the order, and also on your store account page (login, then click Account | View My Products). For old orders delivered on CD, the serial number/registration code can be found on the back of the CD case. Serial number is also stored on Game Reports|Help|About.  If you do not have the number, call or send an email to support@statcrew.com.

A: The license agreement indicates "You may install and use the software on two computers at the same time." By this statement, we intend that the software can be installed and running on no more than two computers at any one time. Therefore, you could have the software installed on more than two computers, as long as no more than two are running the software at any one time. If more than two instances of the program need to be running at one time (multi-field tournament in baseball or soccer, for example) then additional installations can be purchased. The intent, and the spirit of the license agreement is to ensure the licensed organization maintains control of the license, and the software is used for the purpose of that organization only.

A:Not at this time. STAT CREW SOFTWARE products require a Windows 32-bit operating system, (we recommend Windows 7 32-bit).

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