FAQs: Ordering, Installation
Q: We would like to order new software. What is the procedure?
A: To place an order, visit our online store at http://store.statcrew.com
*For assistance with the online store, or to request invoice for check order, please call the office
Stat Crew Software Inc.
8721 Colerain Avenue Box # 531520
Cincinnati OH 45253
Phone: 513-771-4192 or 513-771-4195
Q: What kind of payment do you accept?
A: Pre-payment is required, either check or credit card.
We accept Visa, Mastercard, and American Express. We cannot ship
from a purchase order. If payment is made with personal check, the
order will ship when the check has cleared. Please note there are
no refunds on software orders.
Q: Is software available for download?
A: Software is now available for download. When ordering online you can choose download only, CD only, or download and CD (ship charges apply on all CD orders). Note if paying by check, your only option is CD.
Q: Is there a high school version of your software?
A: No, we currently do not offer a high school version
of any of our products.
Q: Are there demo versions of your software?
A: No, we do not have demo versions of our products.
Q: Are customers required to purchase upgrades each year?
A: We are continually adding features to our products.
Upgrades are typically available each year around July. Customers
are not required to purchase an upgrade for a particular product
unless they require activation for live XML game stats. XML activation
is valid for one year.
Q: We upgraded last year, and are not sure if we should again this
year. Besides new features and enhancements in the new version,
are there any other benefits to upgrading again this year?
A: Along with new features and enhancements, purchasing
the latest version also entitles you to maintenance updates for
that product throughout the year, as well as XML activation.
Q: What are the procedures and costs for shipping software?
A: Our policy is to process, assemble and ship orders within
2-3 business working days from the time payment is received in our
office. Typically an order will ship within a day or 2, but processing
time can vary, depending upon the time of year, availability of
products, etc. Our standard method of shipping is UPS 2nd day service
or UPS next day service. We can also charge to your shipping account
with UPS, Airborne or Federal Express, if applicable. NOTE:
The method of shipment does not affect our in-office processing
time, only the speed at which the carrier gets the product to you.
For example, UPS 2nd day means it will arrive to you 2 days after
we ship it, not 2 days after it is ordered.
Q: I am using an older version of a STAT CREW product; how can I
obtain changes, fixes, enhancements?
A: A new version of each product is available every year
aroud July. These are referred to as "upgrades", and can
be purchased for $165 each (plus S&H) if you have the previous
version. Once a new version is released, minor changes that are
made to it during the season are referred to as "updates"
and are available for free if you have that version. For example,
an upgrade to the football software released in July of 2007 was
called version 4.9.0. From July 2007 until June 2008, updates made
are indicated by a change in the last digit (e.g., version 4.9.1,
etc.). "Updates" are available for download at http://www.statcrew.com/download.
If you wish to purchase an upgrade, click on PRICES/HOW
TO ORDER or contact us
Q: When I attempt to install the software, I get the following error
message: "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file
is not suitable for running MS-DOS and Microsoft Windows applications.
Choose 'Close' to terminate the application."
A: This is not a problem caused by our software. Here is
some information we found on the internet:
1) Go to http://www.visualtour.com/downloads/default.asp
and get the "xp_fix.exe" patch. Tech support at Visual
Tour said that they do not know what causes the corruption to command.com,
autoexec.nt and config.nt, but the "xp_fix.exe" patch
they provide came from Microsoft. They suspect this problem might
be caused by a virus of some sort but don't know for sure.
2) Go to http://support.microsoft.com/kb/324767
any follow those instructions.
One customer resolved this problem by copying the autoexec.nt file
from another working computer and then copied it into the \system32
folder on the problem computer.
We suggest that you consult your tech support for advice before
proceeding with any of the ideas above. Call us if you need further
Q: When installing an upgrade version, do I need to "un-install"
the prior version of the software?
A: No, installing an update will NOT erase your current
games and rosters, with one exception: if you are using the SAMPLES
directory for your games and rosters, then you must backup those
files prior to installing the upgrade, and then restore them afterwards.
Q: Where can I find the serial number for the software installation?
A: The serial number/registration code can be found on
the back of the software CD case. If you do not have the case or
cannot find the number, call the office or send an email to firstname.lastname@example.org.
Q: How many times can I install the software?
A: The license agreement indicates "You may install
and use the software on two computers at the same time." By
this statement, we intend that the software can be installed and
running on no more than two computers at any one time. Therefore,
you could have the software installed on more than two computers,
as long as no more than two are running the software at any one
time. If more than two instances of the program need to be running
at one time (multi-field tournament in baseball or soccer, for example)
then additional installations can be purchased. The intent, and
the spirit of the license agreement is to ensure the licensed organization
maintains control of the license, and the software is used for the
purpose of that organization only.
Q: Will STAT CREW SOFTWARE products run on PDAs and handheld devices?
A: No. STAT CREW SOFTWARE products require the following
operating systems to run: Windows 95 through Vista; as well as access
to all of the keys found on a normal keyboard.