Q: On the Season Schedule/Results Report, away games appear as home games (in caps). How do I correct this?
A: A change was made in Version 4.6 of STAT CREW For Basketball to make better use of the Home/Away/Neutral field in the Game Setup. H in that field designates this as a home game for the team that's in the "home team" spot and an away game for the team in the "visiting team" field. A means an away game for the team in the "home team" field and a home game for the team in the "visiting team" field. N means the game is at a neutral site.

Q: What files should I send to exchange game stats with another school?
A: If you are sending a game electronically to another school, send a 'BPK' file (basketball packed). This file contains the game stats information as well as the play-by-play files and can be included as a single e-mail attachment. Use the DOS Utilities | File maintenance | Import/export | 'BPK' to create the file to attach. Or, use Windows Utilities | Import/export | pack game files to create the file to attach. The receiving end can then save the attachment to a temporary import directory, and use the 'Unpack' and 'Import' game functions to bring the game file into their database. If you are exchanging files with another school using a flashdrive, you can optionally use the "Export game files" to copy a game to the flashdrive, and the receiving end can then use "Import game files" to copy the game from the flashdrive into their basketball games directory.

Q: What files should I send to the conference office?
A: We recommend sending 'BPK' (basketball packed) files to the conference office for game reporting -- as described above for exchanging information with another school. Some conference reporting requirements may vary, so check with your conference SID first whether to send 'BPK' files. The software still lets you generate 'BXP' files (basketball export) files, but sending these files as e-mail attachments often is inconvenient for the receiving end depending on the e-mail software being used -- generate and attach 'BPK' files instead.

Q: We just had a player quit who had played in several games with significant stats. I would like to remove her name from reports but obviously need to keep her stats so they are added to the team totals. How can I remove her name without losing her stats?
A: Players who leave the team, but had stats in games, can be marked as "inactive" so they do not appear on future box scores. In the DOS scoring program, select Teams and Rosters, select the team, and for the player in question, change the Active field to N. For season to date reports, in versions 4.1 and higher, you have three options for dealing with inactive players: show them, show them with x next to each name in season box score, or hide them. These options are found in Windows Season Reports | Settings | Report Options. Regardless of how you choose to display inactive players, their stats will always be included in your team totals.

Q: We inadvertently entered six starters. How do we fix this?
A: In game scoring or manual entry, press I at the Main Menu to select the game. At the Initial Game Data Setup screen, press F2 for starters. Scroll to the incorrect starter, and press the space bar to de-select the player as a starter.

Q: When manually entering a box score, is it possible to key in opponents' team totals rather than stats for each individual?
A: Yes. Key in opponent's totals under one player named Opponent. Older versions of the software that have only two digits for minutes will require entries under three opponent player names, so that total minutes for opponents will be accurate.

Q: We entered career stats from past year and now we realize that the stats are off one year. Is there any way to change the years for the stats that were entered incorrectly?
A: When naming the seasons in the Windows Career functions, use the first year of the split year basketball season . For example, use 2007 for the 2007-08 season. The software automatically adds the next year to the display name, so that in this example, the reports are showing 2007-08, instead of 2006-07. You can manually correct the misnamed file. To do this, click on the desktop icon for "My Computer" or Windows Explorer, click on the C: drive, then the \statcrew folder, then the \career-m (or \career-w) folder. In this folder are the files named by season, such as 2007.sea. Each file probably needs to be re-named to one year earlier. Right-click the file and select rename. Start with the earliest year and work your way forward, to avoid overwriting data.

Q: When you enter a technical foul for a player, can it also register as a personal foul? Currently, after entering in the technical foul, you have to also type in a personal foul.
A: A technical foul may or may not be a personal foul, at the discretion of the referee. As a result, our software requires that you score each foul separately to allow for this discretion.

Q: We will have basketball jerseys with different numbers for home and away. What's the best way to handle this?
A: At the beginning of the season, you can setup your road roster and email that to opponents. Then change that same roster to your home numbers, which will be your "master" roster, and it will be ready to score home games. You do not have to change your master roster prior to importing a game file with "road jersey" numbers which are different than "home jersey" numbers. When the file is imported, the import screen will display the incoming roster (road numbers) on the left, and your master roster (home numbers) on the right. The players with different road uniform numbers on left will probably be pointing to a blank space on the right. (unless someone else wears that number at home) Those players will not be highlighted/marked. Leave them as is, and import the game. If any players "share" a number, those players will be on the same line. Unmark those players, or else the name on the left will be changed to the name on the right in the boxscore--a problem obviously.
Season stats will be generated based on name-spelling, not uni number, so it is ok if a player wears a different number in some games.

Q: How do I enter a forfeit for a basketball game?
A: For basketball, run the Manual Entry feature. On the Initial Game Data Setup window, for the team that will lose by forfeit, enter the word forfeit (must be lower case) in the Home or Visitor Team Record field, depending on which team is forfeiting. Save the game.

Q: At our basketball game last night the clock in Stat Crew was running too fast --we had to keep re-setting the Stat Crew clock while scoring the game. After several minutes, it ran normally. Any ideas on how to fix this if it happens again?
A: We have heard this issue with some customers, if they allow the computer to go into "sleep mode" prior to scoring the game, or at half-time, etc. We are not quite sure why this causes the system clock to "ramp up" but we have found that preventing the PC from going into sleep mode prevents this issue from reoccurring.